We
understand that getting your items quickly is important to you, so we make
every effort to process your order swiftly.
Order
Processing: Once you’ve placed an order, please allow up to 24 hours for it to
be processed by our team. Our delivery partner will then pick up the parcel
within this timeframe.
Delivery
Time: After your order has been processed, our delivery partner will deliver
your order within 5 to 10 days. Please note that delivery times may vary
depending on your location and circumstances beyond our control such as custom
delays, etc.
We
appreciate your patience and understanding. If you have any questions or
concerns about your order, please don’t hesitate to contact us. We’re here to
help!
If you have any questions on Fast delivery of
your product or not delivered product, contact us.
admin@sanaatani.in
or WhatsApp us on +91 7062012333
Thanks for shopping at www.sanaatani.in
If your goods are damaged or if you receive an incorrect
product, we would be happy to provide an exchange the goods with new
product.
IMPORTANT - When you receive the package, please make sure to
record an unboxing video to avail return/exchange or raise damage-related
concerns.
In case of damaged/incorrect products – contact must
be made within 24 hours of receiving the products by email sanaatani1008@gmail.com (or on WhatsApp
+91 7062012333) notifying us of any damage to the product along with pictures.
The arrangement for pick up and courier will be made for damaged and incorrect
products. Upon return, the article will undergo a quality control check to
ensure the quality problem is found to be our responsibility rather
than misuse or abuse of the product outside of our control. Once the
returned product passes the quality control check to ensure it is unused and in
its original packaging stage, an exchange/refund will be dispatched. The
merchandise must be returned in their original containers, and in their original
packaging (where possible).
Please include the original product tags and packaging while
returning the products. In the interests of hygiene, we may refuse returns
where it’s obvious that the item has been worn, washed or soiled.
Please note - Returns are not applicable in case of customized
T-shirts, on order paintings, calendars, and posters.
Refund Policy
We offer a full refund on all products that are damaged in
transit, defective, or do not match the description provided on our website. If
you receive a product that is damaged, defective, or does not match the
description provided on our website, please contact us within 7 days of
receiving the product to be eligible for a refund.
To initiate a refund, please contact us at admin@sanaatani.in or whatsapp 7062012333 with your order number and a description of the issue.
We will review your request and respond within 2 business days with
instructions on how to proceed with the refund.
Please note that we do not offer refunds on products that have
been used or damaged by the customer. We also do not offer refunds on products
that are not returned in their original packaging.
For high volume products, where delivery charges are taken
extra, we will refund the entire amount of the product, but the delivery
charges will not be refunded.
We will check the returned product before initiating the refund
and the refund will be processed within 24 hours of receiving the product.
If you have any questions about our refund policy, please
contact us at admin@sanaatani.in or wahtsapp- 7062012333.
If you have any questions on how to return your item to us,
contact us.
admin@sanaatani.in
or WhatsApp us on +91 7062012333